FAQ

General Product Questions:

1. What are Highly Done rolling papers and pre-roll cones made of?

Our rolling papers and pre-roll cones are vegan and made from high-quality, eco-friendly materials like organic rice paper or hemp, ensuring a smooth, even burn every time.

2. Do your products contain tobacco or additives?

No, our products are free from tobacco, additives, and other harmful chemicals.

 3. Do you work with influceners?

yes! Please send an email to info@shophighlydone.com to apply to our influencer program

Orders & Payment

1. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods through our website.

2. Can I place bulk orders?

Yes, we offer bulk ordering options for businesses or special occasions. Please contact us at info@shophighlydone.com for details.

3. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of purchase. Please reach out to us at info@shophighlydone.com as soon as possible.

 

 

Shipping & Delivery

1. Where do you ship?

We currently ship within the United States and internationally to select countries.

2. How long does shipping take?

Standard shipping typically takes 3-7 business days within the U.S. and 7-14 business days for international orders.

3. What should I do if my order arrives damaged?

Please contact us immediately at info@shophighlydone.com with photos of the damage, and we’ll resolve the issue with a replacement or refund.

 

Returns & Refunds

1. Can I return rolling papers or pre-roll cones?

Due to sanitation reasons, we cannot accept returns for rolling papers or pre-roll cones. However, we’re happy to offer store credit if you’re unsatisfied with your purchase

2. How do I request a refund or store credit?

Please email us at info@shophighlydone.com with your order details, and we’ll guide you through the process.